arXiv:2605.15777v2 Announce Type: replace Abstract: Computer-Using Agents (CUAs) are rapidly extending large language models (LLMs) beyond text-based reasoning toward action execution in more complex environments, such as web browsers and graphical user interfaces (GUIs). However, existing web and GUI agent benchmarks often rely on simplified settings, isolated tasks, or short-horizon interactions, making it difficult to assess capabilities of agents in realistic professional workflows. Software-as-a-Service (SaaS) environments are a natural choice for CUA evaluation, as they host a large share of modern digital work and naturally involve dynamic system states, cross-application coordination, domain-specific knowledge, and long-horizon dependencies. To this end, we introduce SaaS-Bench, a benchmark built on 23 deployable SaaS systems across six professional domains, containing 106 tasks grounded in realistic work scenarios. These tasks require long-horizon execution, cover both text-only and multimodal settings, and are evaluated with weighted verification checkpoints that measure strict task completion and partial progress. Experiments show that representative LLM-based agents struggle on SaaS-Bench, with even the strongest model completing fewer than 4% of tasks end-to-end, exposing limitations in planning, state tracking, cross-application context maintenance, and error recovery. Code are available at https://github.com/UniPat-AI/SaaS-Bench for reproduction.

arXiv:2604.03904v1 Announce Type: cross Abstract: Large language models (LLMs) frequently produce confident but incorrect answers, partly because common binary scoring conventions reward answering over honestly expressing uncertainty. We study whether prompt-only interventions -- explicitly announcing reward schemes for answer-versus-abstain decisions plus humility-oriented normative principles -- can reduce hallucination risk without modifying the model. Our focus is epistemic abstention on factual questions with a verifiable answer, where current LLMs often fail to abstain despite being uncertain about their answers. We first assess self-reported verbal confidence as a usable uncertainty signal, showing stability under prompt paraphrasing and reasonable calibration against a token-probability baseline. We then study I-CALM, a prompt-based framework that (i) elicits verbal confidence, (ii) partially rewards abstention through explicit reward schemes, and (iii) adds lightweight normative principles emphasizing truthfulness, humility, and responsibility. Using GPT-5 mini on PopQA as the main setting, we find that confidence-eliciting, abstention-rewarding prompts, especially with norms, reduce the false-answer rate on answered cases mainly by identifying and shifting error-prone cases to abstention and re-calibrating their confidence. This trades coverage for reliability while leaving forced-answer performance largely unchanged. Varying the abstention reward yields a clear abstention-hallucination frontier. Overall, results show the framework can improve selective answering on factual questions without retraining, with the magnitude of effect varying across models and datasets. Code is available at the following https://github.com/binzeli/hallucinationControl.