JD.com is expanding AI and robotics across its logistics network under a new Physical AI Acceleration Plan, while reiterating a five-year target to procure 3 million robots, 1 million autonomous vehicles, and 100,000 delivery drones.

The company launched the plan at JDDiscovery 2026 in Beijing. JD Logistics also unveiled its industrial Wolf Robot series, designed for tasks across warehousing, sorting, transport, and delivery.

Specialised systems include equipment designed to operate in temperatures as low as minus 20 degrees Celsius, automated pharmacy dispatch systems, autonomous delivery vehicles, and drones.

The five-year procurement plan builds on automation that JD Logistics already has in operation. As of June 30, its LangzuTech Goods-to-Person automated warehousing system had been deployed in more than 30 warehouses across China, with deployments also launched in the UK and Germany.

JD Logistics’ broader warehouse network included more than 1,800 self-operated warehouses and more than 2,000 third-party cloud warehouses on its Open Warehouse Platform as of June 30. The network covered more than 36 million square metres in aggregate.

The company also had thousands of unmanned vehicles in regular operation across more than 20 Chinese provinces by the end of June. More than 100 domestic drone routes were operating across applications including parcel and food delivery, emergency medicine transport, and disaster relief.

From AI decisions to physical execution

JD Logistics is connecting its physical equipment with Meta Brain, an AI system used across warehousing, transportation, and delivery. JD said Meta Brain 3.0 can calculate optimal routes for hundreds of millions of parcels in seconds, compared with minutes previously.

Meta Brain also powers JD Logistics’ LangzuTech Packer robotic arm, which combines the model with multimodal sensor data to track, grasp, and place parcels with different shapes.

JD Logistics said in a first-quarter regulatory filing that the Packer uses parallel reinforcement learning in simulated environments to optimise parcel-placement sequences and loading layouts. The company said the system is designed to improve sorting efficiency and the use of available carrier space.

JD upgraded the robotic arm’s force-control technology during the second quarter to support more precise cage-loading operations. By June, the Packer was operating around the clock at multiple JD Logistics parks, according to the company’s interim report.

JD is also adding computing capacity to support AI development. JD Cloud plans to work with Chinese chipmaker Moore Threads on a cluster containing 100,000 GPUs for large-model training, inference, and embodied-AI workloads.

The two companies have previously worked on a 10,000-GPU cluster, according to Data Center Dynamics. Details of which Moore Threads GPU models will be used in the planned 100,000-GPU system have not been disclosed.

JD Cloud also plans to collect more than 10 million hours of video showing real-world human activities over the next two years for embodied-AI training.

Beyond warehouse operations, JD Logistics has expanded its autonomous vehicle network into night-time delivery. Its interim report said the company had launched night-time autonomous routes in Shenzhen, allowing vehicles to operate around the clock.

JD is also using drones in rural logistics. In June, JD Logistics launched a drone delivery network in Zizhong, Sichuan province, covering 78 administrative villages, and said deliveries to some mountain villages could be completed in as little as seven minutes.

Scaling automation across JD’s logistics network

JD did not disclose the total expected cost of the five-year procurement programme at JDDiscovery or provide a network-wide return-on-investment target.

JD Logistics spent RMB2.3 billion on research and development during the first half of 2026, up 23.7% from RMB1.9 billion a year earlier. The company attributed the increase to continued investment in technology and innovation but did not provide a breakdown showing how much was spent specifically on AI or robotics.

Depreciation of property and equipment and amortisation of other intangible assets rose 18.7% to RMB2.6 billion during the first half of 2026, from RMB2.2 billion a year earlier. JD Logistics attributed the increase mainly to additional logistics equipment and vehicles.

Purchases of property and equipment and investment properties totalled RMB3.09 billion over the same six-month period, compared with RMB2.70 billion a year earlier. Those figures cover the wider logistics business and are not disclosed as spending specifically associated with the new physical AI programme.

JD’s automation plans also come as China’s major ecommerce platforms expand fulfilment infrastructure. Reuters reported on September 3 that competition between JD.com, Alibaba, and Meituan had moved from heavy spending on delivery subsidies towards logistics infrastructure, broader supply, and order-level economics.

Alibaba and JD have been opening dark stores and fast-fulfilment “lightning warehouses” in densely populated areas to support deliveries within an hour, while Meituan has been building supermarkets to expand its grocery operations. Ministry of Commerce research cited by Reuters estimates China’s instant-retail market will reach RMB1.2 trillion, or about $178 billion, by the end of 2026.

JD and companies within its ecosystem employ around 700,000 delivery and logistics personnel, according to the South China Morning Post.

JD founder Richard Liu said earlier this year that robots would eventually take over parcel-delivery work now carried out by human couriers. The Financial Times reported in June that JD had signed agreements with around 120 educational institutions to retrain workers for roles including robot repair and maintenance.

JD said JD Logistics currently operates eight robot repair centres in China and plans to expand its robotics after-sales capabilities over the next five years. The company expects the expansion to support more than 100,000 robotics service engineer jobs.

(Photo by JD.com)

See also: Arm launches Total Design for Physical AI and robotics framework

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Coca-Cola is using AI to recommend which products Malaysian retailers should order and in what quantities through its Coke Buddy platform.

The Perfect Basket feature uses Coca-Cola’s Central Recommendation Engine to analyse previous orders, ordering frequency, seasonality, weather, and purchasing patterns among similar businesses.

Coca-Cola said Coke Buddy currently supports about 39,000 retail outlets across Malaysia. The company describes Coke Buddy as a self-ordering platform that allows retailers to buy products through its app, website, or WhatsApp, with personalised order suggestions and order tracking also available.

Perfect Basket builds on those existing ordering functions by recommending both products and quantities before a retailer completes an order. Retailers can review the recommendations and retain control over what they purchase.

How Perfect Basket guides retailer orders

Coke Buddy already uses previous purchase history to suggest products a retailer is likely to order again. Perfect Basket adds other signals, including seasonality, weather, ordering frequency, and purchasing trends among comparable businesses.

Perfect Basket recommends products and quantities before retailers submit their orders through Coke Buddy. Fulfilment is handled separately by Coca-Cola Refreshments Malaysia or its suppliers under existing sales and distribution arrangements.

Coca-Cola said its sales teams remain involved with retailers alongside the digital ordering system, while retailers retain control over the final purchasing decision.

Coca-Cola recently disclosed usage figures for Perfect Basket following its Perfect Basket, Perfect Ride campaign, which ran from January to April 2026. The campaign encouraged retailers to use the recommendation feature when placing orders and received more than 4,500 entries from over 4,000 retailers in Malaysia.

During the campaign, 83% of participating outlets adopted Perfect Basket recommendations, according to Coca-Cola. The figure applies only to retailers taking part in the campaign, not the full network of about 39,000 outlets supported by Coke Buddy.

Coca-Cola also said participating outlets that followed the recommendations recorded higher sales revenue growth than comparable retail outlets. The company did not disclose the size of the difference or provide detailed performance data showing how individual recommendations affected sales or inventory levels.

The available Malaysian campaign data does not provide figures for forecast accuracy, stock availability, inventory levels, or logistics costs.

Suggested orders extend beyond Malaysia

Coca-Cola has deployed similar suggested-order capabilities elsewhere in its bottling network. In its first-quarter 2024 results, the company said it and its bottling partners had connected nearly eight million customers to B2B platforms globally, while AI-enabled suggested-order capabilities had reached more than three million outlets in Latin America.

Coca-Cola has said these systems combine customer data, external information, and AI to generate predictive order recommendations. Then-chief executive James Quincey said in 2024 that digital ordering also allows retailers to adjust deliveries without waiting for a salesperson to visit.

Coca-Cola has also linked suggested orders to changes in its sales process. Quincey said AI-generated orders allow pre-sales staff to spend less time taking routine orders and more time on account development, while retailers continue to make the final purchasing decision.

Coca-Cola has reported results from earlier pilots using similar recommendation systems. In its second-quarter 2024 earnings call, the company said retailers receiving AI-generated product recommendations based on previous orders and market data were more than 30% more likely to purchase the recommended SKUs in initial pilots. These results did not relate specifically to Perfect Basket in Malaysia.

In a separate demand-prediction project, Coca-Cola combined historical sales data with weather and geolocation information to generate replenishment recommendations. CIO Neeraj Tolmare told Fortune in 2025 that a three-country pilot recorded sales 7% to 8% higher than outlets that were not using the AI algorithm.

Perfect Basket remains available after the campaign. Coca-Cola said it plans to continue developing Coke Buddy and the recommendation feature using retailer feedback and data, while retailers will continue to have access to the company’s sales representatives alongside the digital ordering system.

(Photo by Mahbod Akhzami)

See also: MG Ship adds AI route optimisation as logistics returns accelerate

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M&T Bank has deployed AI copilots to more than 15,000 employees as the US regional bank applies AI to internal operations, customer service, software development, and risk management.

The bank uses AI to analyse call-centre conversations, draft reports, generate code, identify customer needs, and flag portfolio risks, according to Fast Company. M&T is also examining agentic AI applications in cybersecurity and fraud detection.

American Banker reported in September 2025 that 16,000 of M&T’s roughly 22,000 employees were already using Microsoft Copilot for tasks including drafting emails and reports and summarising call-centre conversations.

Before the wider rollout, M&T initially restricted employee access to public large language models. Chief data officer Andrew Foster told American Banker that the bank blocked the tools because employees could potentially enter sensitive company information into public-facing services.

M&T later evaluated enterprise providers and selected Microsoft Copilot, starting with a pilot involving about 800 employees before expanding access across the organisation.

Foster said using generative AI to summarise call-centre conversations saves about six minutes per call. Software developers at the bank also use GitLab tools to generate code, while employees remain responsible for reviewing AI-generated work.

M&T’s human-review requirement is also reflected in its 2026 Code of Business Conduct and Ethics. The policy requires employees to use approved AI tools and prohibits confidential, proprietary, customer, employee, or regulated information from being entered into unapproved systems. Employees remain responsible for the accuracy and appropriateness of AI-assisted work.

Building the technology and data foundation

M&T’s AI deployment follows a technology overhaul that began in 2018. The bank said more than half of its technology specialists were external workers at the time, compared with an 80% in-house technology workforce today.

M&T now has about 2,000 technologists working across more than 300 agile teams and has hired more than 1,000 technology specialists during the programme.

The bank has also replaced dozens of older platforms. M&T said technology outages have fallen by more than 80% since 2018, while the number of system upgrades completed annually has increased by 300%.

Technology spending exceeded $1.2 billion in 2025, nearly three times its 2017 level. Wisler told Forbes in August 2026 that annual technology releases increased from about 15,000 in 2018 to 65,000 in 2025.

Wisler joined M&T as chief information officer in 2018 before becoming senior executive vice-president for technology and operations in 2025. His current remit covers both technology and operational functions across the bank.

M&T’s data programme developed alongside the broader technology overhaul. Foster, who joined the bank in 2023, began building a data-lineage programme to track where information originates, how it is used, and how it moves between systems.

Foster told American Banker that the data-lineage work was not created in response to generative AI. He described it as a core capability for understanding M&T’s data estate.

The bank also established a Data Academy focused on data governance and data skills, with around 2,000 employees participating in the programme.

M&T has created an internal repository called Edison containing authoritative documents and information on bank policies. The bank also uses data-lineage software from Solidatus and Monte Carlo to trace information as it passes through databases, applications, and business-intelligence systems.

The lineage work gives M&T visibility into the source, meaning, quality, and governance of individual data elements, according to Foster. He said one application for that governed data is the bank’s use of Copilot.

M&T also uses retrieval-augmented generation with internal, governed data, according to American Banker.

Scaling AI into daily banking operations

Wisler told Forbes that M&T is pursuing generative AI through three routes: general employee use, AI capabilities embedded in existing applications, and proprietary systems built around the bank’s own data and processes.

M&T operates more than 1,800 applications, many supplied by third-party vendors. Wisler said one of the bank’s AI pathways is identifying useful AI capabilities already embedded within those applications.

M&T’s third pathway involves proprietary AI development around the bank’s own data and processes. Forbes reported that early applications include repetitive operational work, software development, fraud prevention, and cyber defence.

Fast Company’s September report also said M&T continues to assess both internally developed AI systems and external tools, including general enterprise software and technology designed specifically for banks.

Earlier workforce use cases centred on drafting, summarisation, call-centre work, and software development. Fast Company reported that newer applications include identifying customer needs and flagging portfolio risks.

Other large US banks have also expanded generative AI across employee workflows.

JPMorganChase launched its internal LLM Suite platform to more than 200,000 employees in 2024. By 2025, more than 65,000 employees in its Corporate and Investment Bank were actively using the platform, while more than 90% of its engineers were using AI coding assistants.

The bank also said AI-based transaction screening allowed it to review more than twice the previous transaction volume while reducing manual operator checks by half.

Bank of America is using a generative AI-enabled system called EricaAssist with more than 18,000 customer service employees. The tool summarises why a customer is calling, retrieves relevant information, and recommends possible next steps while keeping the employee responsible for the interaction.

Bank of America said in July 2026 that EricaAssist can deliver contextual guidance in under three seconds and has reduced average call times by nearly one minute. The bank plans to extend the system to additional servicing scenarios and business lines later in 2026.

(Photo by Alain Pierre-Lys)

See also: Bank of England reviews AI rules for agentic AI in finance

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OneRail has launched an AI-powered delivery platform that uses Nvidia technology to help retailers, wholesalers, and distributors decide how individual orders should be delivered.

Called OmniSTAR, the system evaluates options including owned fleets, couriers, parcel carriers, and other delivery modes, then selects the lowest-cost option that meets the required service level, according to OneRail.

The platform combines Nvidia’s cuOpt decision optimisation engine and cuDF data processing software with OneRail’s delivery pricing and performance data. Nvidia accelerated computing infrastructure is used to process the routing and delivery-mode calculations.

OneRail said the system can reduce computation times by as much as 10 times. A calculation that previously took 20 minutes can be completed in under two minutes, while a calculation taking a week can be reduced to about two days, according to the company.

OneRail said the shorter processing time allows the optimisation to run within live delivery operations, where multiple fulfilment options can be evaluated before an order is assigned.

“If you don’t have the ability to make lightning-fast decisions, you’re giving up margin,” Catania said in an interview with CNBC. “Last-mile fulfilment is expensive.”

From prediction to delivery decisions

OneRail’s broader AI systems use prediction and optimisation for different parts of the delivery process. The company said its machine-learning models estimate factors including service time, lateness risk, the probability of first-attempt delivery success, and expected price ranges.

OneRail said those predictions feed into optimisation systems that determine how an order should be executed. Separately, the company said OmniSTAR compares different fulfilment modes before selecting an option based on cost and service requirements.

Research on dynamic vehicle routing makes a similar distinction between predicting changing conditions and recalculating operational decisions as new information becomes available. A 2024 review in the European Journal of Operational Research identified travel-time prediction and real-time re-optimisation as separate areas of time-dependent routing research.

Nvidia cuOpt handles route optimisation

Nvidia describes cuOpt as an open-source, GPU-accelerated optimisation library for vehicle routing and other mathematical optimisation problems.

Nvidia’s documentation shows that cuOpt can account for vehicle costs, capacities, travel times, operating windows, starting locations, and other restrictions when calculating routes. Its cost models can also use distance, time, monetary cost, or a weighted combination of those measures.

OmniSTAR applies cuOpt to both routing and delivery-mode selection. OneRail said this allows the system to compare available fulfilment options for an order and identify the lowest-cost option that still meets its service requirements.

OneRail said many retailers still rely on static rules or manual planning when making these decisions, and that OmniSTAR is designed to evaluate more delivery combinations within shorter operational timeframes.

Nvidia said cuOpt does not exhaustively test every possible route. Instead, the solver generates candidate solutions and iteratively improves them using GPU-accelerated heuristics to produce high-quality results within a set computation time.

The platform also uses Nvidia cuDF, a GPU-accelerated library for tabular data processing, including filtering, joining, and aggregating datasets.

OneRail combines those capabilities with its own delivery data and operational models. Its dataset is based on millions of deliveries across a network that the company said includes more than 12 million drivers and over 1,000 logistics partners.

The data covers pricing and delivery performance across different transportation modes. OneRail said OmniSTAR can use the information to identify delivery rules that increase costs and assess how delivery choices affect item-level profitability.

The architecture disclosed for OmniSTAR centres on GPU-accelerated data processing and mathematical optimisation. Nvidia describes cuOpt as the optimisation component used for problems including vehicle routing.

Because cuOpt is stateless, changes in operating conditions require the optimisation problem to be modelled and submitted again. Nvidia cites vehicle breakdowns, driver absences, road blockages, traffic, and new high-priority orders as examples of changes that can prompt this type of dynamic reoptimisation.

OneRail said OmniSTAR can rerun delivery scenarios as variables including fuel costs, weather, and shipping conditions change. The company has separately said its use of cuOpt allows it to evaluate more routing scenarios and recalculate routes faster than its previous approach.

OmniSTAR moves into live operations

OmniSTAR is already deployed with selected enterprise customers.

At US Foods, OneRail said the system identified delivery configurations that were reducing margins, including low-margin products being transported long distances using higher-cost equipment. US Foods subsequently used the findings to adjust pricing and restructure some delivery patterns, according to OneRail.

OneRail also told CNBC that an unnamed large tire distributor using the platform achieved $40 million in run-rate savings over three years. The customer was not identified, and the savings figure was provided by OneRail. The company also told CNBC that it expects OmniSTAR to exceed $6 billion in gross merchandise volume during the fourth quarter of 2026.

CNBC reported that OneRail and Nvidia had worked on the project for three years before its launch. OneRail said the collaboration included direct engagement with Nvidia’s cuOpt engineering team on last-mile delivery and large-scale logistics optimisation, alongside its participation in the Nvidia Inception programme.

In March this year, FedEx launched FedEx SameDay Local in collaboration with OneRail, connecting customers to a national network of more than 1,000 delivery providers.

(Photo by Brecht Corbeel)

See also: A quarter of Nvidia’s business next year comes from labs it is financing

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Autonomous AI systems are beginning to move beyond software environments and into warehouses, delivery networks, and public spaces. The development is drawing attention to whether current AI rules cover systems that operate in physical environments.

Most existing AI governance frameworks have focused on online harms and model outputs, including bias, misinformation, and harmful content. Embodied AI systems carry risks in physical environments, where failures can affect infrastructure, property, or human safety.

Singapore’s Infocomm Media Development Authority published version 1.5 of its Model AI Governance Framework for Agentic AI on May 20. The framework sets out guidance for organisations deploying AI agents that can plan, make decisions, and take actions across multiple steps to complete user-defined goals.

The framework says agents can interact with tools, external systems, and other agents, including systems that update databases, write files, control devices, or perform transactions. It lists access controls, monitoring, and human approval among governance measures for deployment.

AI moves into physical systems

At an AI summit in Singapore last week, discussions around robotics and embodied AI focused on operational safety issues more commonly associated with aviation, industrial systems, and critical infrastructure oversight than conventional software regulation.

Speakers also discussed whether autonomous systems can operate safely and reliably in unpredictable real-world environments over extended periods.

Dr. Ya-Qin Zhang, founding dean of the Institute for AI Industry Research at Tsinghua University, said embodied AI systems amplify risks already associated with autonomous software. He said failures can directly affect transport systems, drones, logistics networks, and critical infrastructure.

“Any risk in the digital domain will be amplified in the physical domain, and the physical domain will have a physical consequence,” Zhang told MLex on the sidelines of the summit.

He added that vehicles, drones, smart grids, and other infrastructure could become exposed as AI systems are embedded more deeply into physical operations.

Speakers discussed reliability, operational monitoring, and post-deployment assurance as governance concerns. Summit discussions pointed to deployment-based governance models built around simulation, telemetry, and iterative testing, rather than one-time certification alone.

IMDA’s framework also recommends gradual rollouts, continuous monitoring, and further testing after deployment. It says agents interact dynamically with their environment and not all risks can be anticipated before release.

Monitoring becomes a deployment issue

Grab, which is piloting autonomous vehicles and delivery robots in Singapore’s Punggol district, said deployment governance depends heavily on simulation, testing, and continuous monitoring.

“We do a lot of simulation, we do a lot of testing in closed courses and open courses in order to make sure our robots are reliable,” Suthen Thomas Paradatheth, Grab’s chief technology officer, said during one of the summit panels.

“Before we scale to hundreds of robots, we make sure we crack it first in simulation and with a few robots,” he added.

Grab also pointed to monitoring systems designed to track robot performance and detect unexpected failures after deployment.

“There’s a long tail of issues that could emerge,” Paradatheth said.

The IMDA framework says organisations should assess agentic AI use cases based on data access, external system access, autonomy, and task complexity. It also points to the scope and reversibility of agent actions, third-party involvement, and overall system complexity.

It also recommends limiting agent access to tools and systems, applying least-privilege permissions, and defining standard operating procedures for agent workflows. Organisations should also set mechanisms to take agents offline when they malfunction.

Accountability spreads across more actors

MLex reported that embodied AI systems can involve several parties across development, manufacturing, and deployment. These include AI developers, robotics manufacturers, semiconductor suppliers, and infrastructure operators.

MLex also noted that responsibility can be harder to assign when systems continue adapting after deployment through software updates, telemetry, and operational data.

IMDA says organisations and humans remain accountable for agent actions, even when agents operate autonomously. The framework calls for clear responsibility across the agentic AI value chain, from model and platform providers to deployers, tooling providers, and end users.

Applied Materials said large-scale robotics deployment is also tied to semiconductor economics and systems integration. Om Nalamasu, the company’s chief technology officer, said robotics systems will depend on better sensors, energy efficiency, advanced packaging, and computing architectures.

Nalamasu said robotics systems would require purpose-built designs adapted to specific industrial ecosystems rather than a single solution for all environments.

Zhao Yuli, chief strategy officer of Chinese robotics startup Galbot, said Beijing is prioritising deployment scale and industrial commercialisation through government-backed testbeds, industrial partnerships, and long-term funding initiatives.

Galbot has deployed humanoid robotics systems in retail, warehouse, and pharmaceutical operations in China. These include autonomous stores that operate around the clock. Zhao said semi-structured industrial environments are likely to become an early commercialisation path because they offer more controllable operating conditions.

Japan is placing more focus on standards-setting, robotics datasets, and safety governance. Professor Yutaka Matsuo of the University of Tokyo’s Graduate School of Engineering pointed to an “AI Association” project aimed at collecting 100,000 hours of robotics data to support robotic foundation models.

Matsuo also referred to Japan’s AI Safety Institute and the Hiroshima AI Process as part of broader efforts to develop governance standards for embodied AI systems with Singapore and other Asian countries.

Singapore sets out agent controls

Singapore’s framework sets out four governance areas for agentic AI. These cover upfront risk assessment, human accountability, technical controls, and end-user responsibility. The framework describes them as an iterative process rather than a one-time assessment.

The framework says human oversight has to be adapted for agentic systems because continuous review of all workflows becomes impractical at scale. It recommends human approval at significant checkpoints, including high-stakes actions, irreversible actions, and outlier behaviour.

IMDA also identifies automation bias and alert fatigue as risks when humans supervise capable agents. It recommends auditing oversight through indicators such as human override rates and response times, and using automated real-time monitoring to flag unexpected behaviour.

The framework says users should be told what actions an agent can take, what data it can access, and what responsibilities remain with the user. It also recommends employee training on human-agent interaction, oversight, and the professional skills needed to assess agent outputs.

Companies test AI in regulated workflows

JPMorgan is implementing AI tools across its global investment banking business, Paul Uren, the bank’s Asia Pacific head of investment banking, told Reuters. The bank said the tools help bankers access more information and synthesise it with internal systems. They are also being used to prepare content and support client engagement.

JPMorgan CEO Jamie Dimon told Bloomberg News that the bank would hire more AI specialists and fewer traditional bankers. Reuters reported that global banks are increasing AI investment, reshaping workforces, and changing job roles.

The bank is also among selected organisations permitted by Anthropic to use its Mythos cybersecurity model under a controlled initiative known as Project Glasswing. According to Anthropic, Mythos can detect old vulnerabilities in browsers, infrastructure, and software.

Reuters reported that Goldman Sachs, Citigroup, Bank of America, and Morgan Stanley also have access to, or are testing, Mythos, citing sources and company executives.

IMDA’s framework includes a case study from OCBC Bank of Singapore on source-of-wealth analysis. The system parses income-related documents and drafts a source-of-wealth memo. It does not make credit, onboarding, or risk decisions autonomously.

In that case, the workflow is limited to task-level autonomy and operates only when triggered by predefined workflows. Human review is required at critical decision points, and final validation remains with designated reviewers.

Robots move into industrial use

In Japan, one-third of companies are already using or considering AI-powered robots, according to a Reuters survey conducted by Nikkei Research from May 1 to May 15. The survey contacted 492 companies, with 220 responding on the condition of anonymity.

About 4% of respondents said they already use AI robots, 5% plan to deploy them, and 25% are considering doing so. The remaining 66% said they had no such plans.

Transportation equipment manufacturers were the most active group in the survey, with 80% already using AI robots or considering deployment. By comparison, 94% of wholesale sector respondents said they had no plans to deploy AI robots.

Among companies using, planning to use, or considering AI robots, 71% selected manufacturing as a use case. Another 19% selected dangerous tasks, while 11% selected customer-facing services.

The Japanese government expects AI robots to help address the country’s chronic labour shortage and support its position in industrial robotics. Japan is home to robotics companies including Fanuc, Yaskawa Electric, and Kawasaki Heavy Industries, but faces competition from China and the United States in AI-enabled robotics.

Retail agents expand beyond search

Walmart has outlined plans to use agentic AI across shopping, employee, supplier, and developer workflows.

In July 2025, the retailer announced plans for four AI-powered “super agents.” They are designed for shoppers, store employees, suppliers and sellers, and software developers. Walmart said these agents would become the main entry point for AI interactions across those groups.

One of the tools, Sparky, is already available in Walmart’s app as a generative AI-powered shopping assistant. Hari Vasudev, Walmart’s US chief technology officer, said its expanded version would be able to reorder items and plan events. It would also use computer vision to suggest recipes based on the contents of a shopper’s fridge.

Walmart is also developing an Associate super agent for store workers and corporate staff. A separate Marty agent is being built for sellers, suppliers, and advertisers. The retailer is also working on a Developer super agent for testing, building, and launching future AI tools.

The company declined to say whether the agents would replace jobs. Dave Glick, senior vice president of enterprise business systems, said the tools would create new jobs, without giving further details.

(Photo by Growtika)

See also: OpenAI opens Singapore AI lab as IMDA updates AI framework

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

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OpenAI will open its first Applied AI Lab outside the US in Singapore. The lab is part of a new partnership with the Ministry of Digital Development and Information.

The initiative, called OpenAI for Singapore, was announced at the ATx Summit and is backed by a commitment of more than S$300 million.

The lab will create more than 200 Singapore-based technical roles over the next few years. OpenAI said Singapore will also become one of its global hubs for forward-deployed engineers who will work with organisations on AI deployment. OpenAI said the lab’s work will be aligned with Singapore’s AI Mission priorities which include public service, finance, and digital infrastructure.

Focus on deployment and talent

The company will work with government agencies and local partners on education and workforce programmes within the Ministry of Education and GovTech. OpenAI also plans to support educators through a Singapore chapter of the OpenAI Academy, participate in the National AI Impact Programme, and run Codex for Teachers hackathons.

The partnership includes plans to work with local partners on accelerator programmes for AI-native startups in the form of workshops for micro-entrepreneurs and small businesses, covering how founders and SMEs can use AI in operations and customer service.

Chng Kai Fong, Permanent Secretary for Digital Development and Information, said Singapore’s response to AI includes growing new sectors, anchoring global frontier companies, and equipping workers with relevant skills.

Singapore updates agentic AI framework

Singapore has also updated its governance framework for agentic AI, which was launched by the Infocomm Media Development Authority at the World Economic Forum in January 2026. The framework builds on Singapore’s earlier Model AI Governance Framework for AI, introduced in 2020, and gives organisations guidance on the responsible deployment of AI agents, including measures to reduce the risks inherent in agentic AI.

IMDA has now updated the framework after seeking feedback and case studies from the industry, with the revised version following input from more than 60 organisations, including AWS, DBS, Google, and Salesforce.

The update adds guidance on risks linked to multi-agent systems, third-party agents, automation bias, and human accountability. The framework now includes more than ten case studies showing how organisations have applied its recommendations.

The case studies were contributed by Singaporean and international organisations, including Ant International, City Developments Limited, Cyber Sierra, Dayos, Google, Knovel, OCBC, PwC, Stability Solutions, Tencent, Terminal 3, Workday, X0PA, and GovTech Singapore.

Case studies show governance controls

One case study focuses on Dayos, a Singapore-headquartered enterprise AI automation company with operations in the US. Dayos built an AI-powered ticketing agent that handles internal IT requests. The agent can resolve some requests automatically and route requests to a human when needed.

Dayos used tiered risk levels to determine what actions the agent could take. Low-risk and reversible actions, like password resets, could be automated and audited biweekly, while moderate-risk actions required human approval before execution. Higher-risk actions, like permission changes with limited reversibility, were excluded from the agent’s authority.

Tencent contributed a case study on CodeBuddy, an agentic AI coding system developed by Tencent Cloud. CodeBuddy can plan, write, and deploy code through natural language instructions and can access filesystems, terminal commands, external APIs, and MCP tools.

CodeBuddy uses preset defaults and configurable permissions. Human approval is required for actions like editing files, running shell commands, making network requests, or using external tools.

The system explains complex commands in plain language before users approve them. Suspicious commands still require human approval, even if similar commands had been pre-approved.

GovTech Singapore’s case study covers the rollout of agentic coding assistants in government. The first phase was limited to GovTech employees, did not allow external tools, and was restricted to low-risk systems. GovTech developed central logging and a framework for connecting approved external tools. The agency also tested the system against potential attacks.

(Photo by Mike Enerio)

See also: GPT-5.5 is OpenAI’s most capable agentic AI model yet

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Amazon has introduced Alexa for Shopping, combining its Rufus shopping chatbot with Alexa+ across its app, website, and Echo Show devices.

The assistant can answer product questions, compare items, track prices, and support shopping reminders. It can also handle scheduled shopping actions and eligible automated purchases.

The company said Alexa for Shopping combines Rufus’ product expertise with Alexa+’s personalised assistant context. Amazon said Rufus helped more than 300 million customers in 2025 research, compare, and buy products.

GeekWire reported that Amazon is retiring the Rufus name from its shopping interface, while Rufus will continue to power parts of the experience behind the scenes.

GeekWire also reported that Amazon CEO Andy Jassy said Rufus monthly active users rose more than 115%, while engagement increased nearly 400% year over year.

Alexa for Shopping is available through the Amazon Shopping app, Amazon’s website, and Echo Show devices. The feature is rolling out to US customers. Signed-in Amazon customers can use it for free, without a Prime membership, Echo device, or Alexa app.

Amazon reported US$426.3 billion in North America net sales and US$161.9 billion in international net sales in 2025. Amazon also reported online stores and third-party seller services as separate revenue categories in its 2025 annual report.

Amazon adds shopping questions to search

The assistant allows customers to ask shopping-related questions through Amazon’s main search bar instead of using a separate chatbot window. Users can ask for product recommendations or purchase history. They can also ask for advice related to specific shopping needs.

Examples shared by Amazon include questions such as “What’s a good skincare routine for men?” and “When did I last order AA batteries?” Amazon said the assistant uses information from its platform to answer these questions.

Amazon said Alexa for Shopping uses information from a customer’s Amazon activity and Alexa interactions. That includes shopping history, browsing, purchases, and conversations. Amazon said the information is used to recommend products and support shopping actions.

Alexa for Shopping can compare products side by side and provide AI-generated summaries on product pages. It can also show AI-generated overviews in search results with category information.

Price tracking and automated shopping

Alexa for Shopping can monitor price drops for selected items for up to one year. Customers can view a full year of price history on product detail pages or by asking the assistant.

The assistant can create shopping guides for larger purchases. These guides compare product features and prices. They also include reviews from Amazon and the web.

Amazon said customers can use the assistant to set scheduled shopping actions, including restocking household items. Amazon said the assistant can also handle birthday reminders and gift suggestions.

Scheduled actions can also be tied to conditions. For example, the assistant can add an item to the cart if it reaches a target price and has not been purchased within a set period.

The assistant can search past orders and add frequently purchased items to a customer’s cart through conversational prompts.

Amazon said customers can view and update personal details used by Alexa for Shopping. These details can include family members, pets, interests, and dietary needs.

Alexa for Shopping can also surface products from other online stores through Shop Direct. For eligible products, Amazon said its Buy for Me agentic AI feature can complete purchases using a customer’s primary address and payment method.

Echo Show gets full shopping access

Amazon is also adding full-store shopping access to Echo Show. Users can browse, search, and shop using voice, touch, or both.

The Echo Show shopping experience is available for Alexa+ customers on Echo Show 15 and Echo Show 21, with support for other devices to follow.

Amazon also cited AI investments in its first-quarter 2026 results. The company said free cash flow fell to US$1.2 billion for the trailing 12 months. It attributed the decline mainly to a US$59.3 billion increase in property and equipment purchases, primarily reflecting AI investments.

Rajiv Mehta, Amazon’s vice president of conversational shopping, said the assistant can carry customer preferences, past purchases, and conversations across phones, laptops, and Echo devices.

Users can access the assistant by updating the Amazon Shopping app and selecting the Alexa icon in the bottom navigation bar. On the desktop, the feature appears at the top of the screen.

(Photo by Anirudh)

See also: Google tests Remy AI agent for Gemini as focus turns to user control

Want to learn more about AI and big data from industry leaders? Check outAI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

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Next-generation AI assistants being developed in the Apple ecosystem and by chipmakers like Qualcomm, but early reports suggest they are being designed with limits in place.

Tom’s Guide has described early versions of these assistants as capable of navigating apps, carrying out bookings, and managing tasks in services. For instance a private beta agentic system completed tasks like booking services or posting content in apps. In one test, it moved through an app workflow and reached a payment screen before asking the user for confirmation.

AI agents are being built with approval checkpoints. Sensitive actions, especially those tied to payments or account changes, require user confirmation before they are completed. The “human-in-the-loop” model lets the system prepare an action, but leaves approval to the user. Research linked to Apple’s AI work has explored ways to ensure systems pause before taking actions users did not explicitly request.

Banking apps already require confirmation for transfers. The same idea is now being applied to AI-driven actions in multiple services.

Limits and control

A control layer comes from restricting what the AI can access. Rather than providing the system full access to apps and data, businesses are establishing limits, such as which apps the AI can interact with and when actions can be triggered.

In practice, this means the AI may be able to draft a purchase or prepare a booking, but not finalise it without approval. It also means the system cannot move freely in all services unless it has been granted permission.

According to Tom’s Guide, the facility is for privacy. If data remains on the device, it eliminates the need to send sensitive information to external servers.

In areas like payments, AI systems are expected to work with partners that already have strict rules in place. In one reported example, payment providers’ services are being integrated to provide secure authentication before transactions are completed, though such safeguards are still under development. The existing systems act as an additional layer of oversight. They can set transaction limits or require extra verification.

Much of the discussion around AI governance has focused on enterprise use. That includes areas like cybersecurity and large-scale automation. The consumer side introduces a different challenge and companies must design controls that work for everyday users. That means clear approval steps and built-in privacy protections.

Autonomy with boundaries

As AI gains the ability to carry out actions, the risks become greater as errors can lead to financial loss or data exposure.

By placing controls at multiple points, including approval and infrastructure, companies are trying to manage those risks.

The approach may shape how agentic AI develops in the near term. Rather than aiming for full independence, companies appear focused on controlled environments where the risks can be managed.

(Photo by Junseong Lee)

See also: Agentic AI’s governance challenges under the EU AI Act in 2026

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and co-located with other leading technology events. Click here for more information.

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The post Why companies like Apple are building AI agents with limits appeared first on AI News.

AI systems are starting to move beyond simple responses. In many organisations, AI agents are now being tested to plan tasks, make decisions, and carry out actions with limited human input. It is no longer just about whether a model gives the right answer. It is about what happens when that model is allowed to act.

Autonomous systems need clear boundaries. They need rules that define what they can access, what they are allowed to do, and how their actions are tracked. Without those controls, even well-trained systems can create problems that are hard to detect or reverse.

One company working on this problem is Deloitte. The firm has been developing governance frameworks and advisory approaches to help organisations manage AI systems.

From tools to AI agents

Most AI systems in use today still depend on human prompts. They generate text, analyse data, or make predictions, but a person usually decides what happens next. Agentic AI changes that pattern. These systems can break down a goal into steps, choose actions, and interact with other systems to complete tasks.

That added independence brings new challenges. When a system acts on its own, it may take paths that were not fully expected or use data in ways that were not intended.

Deloitte’s work focuses on helping organisations prepare for these risks. Rather than treating AI as a standalone tool, the firm looks at how it fits into business processes, including how decisions are made and how data flows through systems.

Building governance into the lifecycle

Governance should not be added after deployment. It needs to be built into the full lifecycle of an AI system.

This starts at the design stage. Organisations need to define what a system is allowed to do and where its limits are. This may include setting rules around data use and outlining how the system should respond in uncertain situations.

The next stage is deployment. At this point, governance focuses on access and control, including who can use the system and what it can connect to. Once the system is live, monitoring becomes the main concern. Autonomous systems can change over time as they interact with new data. Without regular checks, they may drift away from their original purpose.

The role of transparency and accountability

As AI systems take on more responsibility, it becomes more difficult to trace how decisions are made. This creates a demand for stronger transparency. Deloitte’s work highlights the importance of keeping track of how systems operate. This includes logging actions and documenting decisions. These records help organisations in determining what happened if something goes wrong. If an autonomous system takes an action, there needs to be clarity about who is responsible.

Research from Deloitte shows that adoption of AI agents is moving faster than the controls needed to manage them. Around 23% of companies already use them, and that figure is expected to reach 74% within two years. Only 21% report having strong safeguards in place to oversee how they behave.

Real-time oversight for AI agents

Once an autonomous system is active, the focus shifts to how it behaves in real-world conditions. Static rules are not always enough, and systems need to be observed as they operate.

Deloitte’s approach includes real-time monitoring, allowing organisations to track what an AI system is doing as it performs tasks. If the system behaves in an unexpected way, teams can step in quickly. This may involve pausing certain actions or adjusting permissions. Real-time oversight also helps with compliance. In regulated industries, companies need to show that systems follow rules and standards.

In practice, these controls are starting to appear in operational settings. Deloitte describes scenarios where AI systems monitor equipment performance across sites. Sensor data can signal early signs of failure, which can trigger maintenance workflows and update internal systems. Governance frameworks define what actions the system can take, when human approval is required, and how decisions are recorded. The process runs across multiple systems, but from a user’s point of view, it appears as a single action.

Governance is part of discussions at AI & Big Data Expo North America 2026, taking place on May 18–19 in Santa Clara, California. Deloitte is listed as a Diamond Sponsor for the event, placing it among the firms contributing to conversations around how autonomous systems are deployed and controlled in practice.

The challenge is not just building smarter systems, but ensuring they behave in ways organisations can understand, manage, and trust over time.

(Photo by Roman)

See also: Autonomous AI systems depend on data governance

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.

AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.

The post As AI agents take on more tasks, governance becomes a priority appeared first on AI News.