arXiv:2507.20152v2 Announce Type: replace-cross Abstract: User simulators are essential to conversational AI, enabling scalable agent development and evaluation through simulated interactions. While current Large Language Models (LLMs) have advanced user simulation capabilities, we reveal that they struggle to consistently demonstrate goal-oriented behavior across multi-turn conversations--a critical limitation that compromises their reliability in downstream applications. We introduce User Goal State Tracking (UGST), a novel framework that tracks user goal progression throughout conversations. Leveraging UGST, we present a three-stage methodology for developing user simulators that can autonomously track goal progression and reason to generate goal-aligned responses. Moreover, we establish comprehensive evaluation metrics for measuring goal alignment in user simulators, and demonstrate that our approach yields substantial improvements across two benchmarks (MultiWOZ 2.4 and {\tau}-Bench). Our contributions address a critical gap in conversational AI and establish UGST as an essential framework for developing goal-aligned user simulators.

arXiv:2412.13091v2 Announce Type: replace-cross Abstract: As language models become integral to critical workflows, assessing their behavior remains a fundamental challenge -- human evaluation is costly and noisy, while automated metrics provide only coarse, difficult-to-interpret signals. We introduce natural language unit tests, a paradigm that decomposes response quality into explicit, testable criteria, along with a unified scoring model, LMUnit, which combines multi-objective training across preferences, direct ratings, and natural language rationales. Through controlled human studies, we show this paradigm significantly improves inter-annotator agreement and enables more effective LLM development workflows. LMUnit achieves state-of-the-art performance on evaluation benchmarks (FLASK, BigGenBench) and competitive results on RewardBench. These results validate both our proposed paradigm and scoring model, suggesting a promising path forward for language model evaluation and development.