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Optimizing Service Operations via LLM-Powered Multi-Agent Simulation

arXiv:2604.04383v1 Announce Type: new Abstract: Service system performance depends on how participants respond to design choices, but modeling these responses is hard due to the complexity of human behavior. We introduce an LLM-powered multi-agent simulation (LLM-MAS) framework for optimizing service operations. We pose the problem as stochastic optimization with decision-dependent uncertainty: design choices are embedded in prompts and shape the distribution of outcomes from interacting LLM-powered agents. By embedding key numerical information in prompts and extracting it from LLM-generated text, we model this uncertainty as a controlled Markov chain. We develop an on-trajectory learning algorithm that, on a single simulation run, simultaneously constructs zeroth-order gradient estimates and updates design parameters to optimize steady-state performance. We also incorporate variance reduction techniques. In a sustainable supply chain application, our method outperforms benchmarks, including blackbox optimization and using LLMs as numerical solvers or as role-playing system designers. A case study on optimal contest design with real behavioral data shows that LLM-MAS is both as a cost-effective evaluator of known designs and an exploratory tool that can uncover strong designs overlooked by traditional approaches.

GUIDE: Interpretable GUI Agent Evaluation via Hierarchical Diagnosis

By: Yuwen Zhai Β· Runze Li Β· Liang Wang Β· Nian Shi Β· Liwu Xu Β· Wei Zhang Β· Ran Lin Β· Bo Xu Β· Benlei Cui
7 April 2026 at 12:00
arXiv:2604.04399v1 Announce Type: new Abstract: Evaluating GUI agents presents a distinct challenge: trajectories are long, visually grounded, and open-ended, yet evaluation must be both accurate and interpretable. Existing approaches typically apply a single holistic judgment over the entire action-observation sequence-a strategy that proves unreliable on long-horizon tasks and yields binary verdicts offering no insight into where or why an agent fails. This opacity limits the utility of evaluation as a diagnostic tool for agent development. We introduce GUIDE (GUI Understanding and Interpretable Diagnostic Evaluation), a framework that decomposes trajectory assessment into three sequential stages mirroring the compositional structure of GUI tasks. Trajectory Segmentation partitions the full trace into semantically coherent subtask units. Subtask Diagnosis evaluates each unit in context, assigning a completion verdict and generating a structured error analysis with corrective recommendations. Overall Summary aggregates per-subtask diagnoses into a task-level judgment. By operating on bounded subtask segments rather than full trajectories, GUIDE mitigates the context overload that degrades existing evaluators as task complexity grows. We validate GUIDE on three benchmarks: an industrial e-commerce dataset of 932 trajectories, AGENTREWARDBENCH spanning five web agent tasks with 1302 trajectories, and AndroidBench for mobile device control. Across all settings, GUIDE substantially outperforms existing evaluators-achieving up to 5.35 percentage points higher accuracy than the strongest baseline-while producing structured diagnostic reports that directly inform agent improvement.

Mind Your HEARTBEAT! Claw Background Execution Inherently Enables Silent Memory Pollution

arXiv:2603.23064v3 Announce Type: replace-cross Abstract: We identify a critical security vulnerability in mainstream Claw personal AI agents: untrusted content encountered during heartbeat-driven background execution can silently pollute agent memory and subsequently influence user-facing behavior without the user's awareness. This vulnerability arises from an architectural design shared across the Claw ecosystem: heartbeat background execution runs in the same session as user-facing conversation, so content ingested from any external source monitored in the background (including email, message channels, news feeds, code repositories, and social platforms) can enter the same memory context used for foreground interaction, often with limited user visibility and without clear source provenance. We formalize this process as an Exposure (E) $\rightarrow$ Memory (M) $\rightarrow$ Behavior (B) pathway: misinformation encountered during heartbeat execution enters the agent's short-term session context, potentially gets written into long-term memory, and later shapes downstream user-facing behavior. We instantiate this pathway in an agent-native social setting using MissClaw, a controlled research replica of Moltbook. We find that (1) social credibility cues, especially perceived consensus, are the dominant driver of short-term behavioral influence, with misleading rates up to 61%; (2) routine memory-saving behavior can promote short-term pollution into durable long-term memory at rates up to 91%, with cross-session behavioral influence reaching 76%; (3) under naturalistic browsing with content dilution and context pruning, pollution still crosses session boundaries. Overall, prompt injection is not required: ordinary social misinformation is sufficient to silently shape agent memory and behavior under heartbeat-driven background execution.
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