Vanessa Huerta Granda explains how marathon incidents expose the gap between work as imagined and work as done. Drawing from real-world scenarios, she shares how complex outages reveal organizational fragility, human limits, and system interdependencies—and why incident response requires structured endurance, humane rotations, and holistic cross-functional coordination.

Sarah Deitke discusses how Duolingo drives cultural AI adoption beyond tooling access. She explains their internal AI literacy workshops and observability dashboards, then shares a case study on redesigning code review using an automated PR risk-assessment bot. Deitke demonstrates how pairing targeted developer education with safe AI guardrails speeds up delivery without increasing defect rates.