Presentation: When Incidents Refuse to End
Vanessa Huerta Granda explains how marathon incidents expose the gap between work as imagined and work as done. Drawing from real-world scenarios, she shares how complex outages reveal organizational fragility, human limits, and system interdependenciesβand why incident response requires structured endurance, humane rotations, and holistic cross-functional coordination.
By Vanessa Huerta Granda















